![]() Newsletters: All things related to marketing emails, separate from automated emails in that a subscriber here does not necessarily have to have stayed at your hotel. Guest Requests: Shows all requests made through your mobile concierge including status and notes. Double opt-in emails - Pre-written emails that will be sent to guests when a subscription is requested by the hotel.Survey reply templates - Pre-written responses to guests surveys, can set up and adjust response automation here too.Email templates - Themes that are applied to one or many of your automated emails, you can edit and create new ones here.Email settings - Displays triggers for modification emails.Automated Emails - Lists all your emails with options to view, change, send preview and adjust conditions.Guest Profiles - Lists all guest profiles with the ability to cross-check guest interests, reservations made, surveys completed, reviews, requests made, campaigns received and any subscriber lists they are added to.Īutomated Emails: All things related to transactional and reservation specific emails (confirmation, survey, pre-arrival, bring-back, etc.).Guest Profiles: Displays all guest profiles and further information relating to your guests. Reservations - Lists all reservations with the ability to access guest profiles and view/resend emails to a guest.Reservations: Displays all guest reservations and other information relating to bookings. 30-day trends - Overview of hotel account activity.Current guests - Simplified guest profiles for arriving, in-house and departing guests.Latest activity - Lists recent TripAdvisor reviews, survey responses and guest requests.On the left side of Guestfolio can be found tabs that contain drop down menus for all Guestfolio functionality.Īctivity: Displays overall recent activity for your hotel. ![]() Need to change your hotel contact details, currency or check-in/out times?Ĭlick on the gear icon in the top right corner of the screen, followed by the “Hotel Settings” option, and then the option “Hotel Contact Details” on the subsequent page. Use the search bar in the top right corner of any Guestfolio screen. Want to search for a reservation, guest profile or subscriber? Need to add new users or update your user profile?Ĭlick on the gear icon in the top right corner of the screen, followed by the “Hotel Settings” option, and then the option “Manage Your Users” on the subsequent page. This article will outline some of the main features available in Guestfolio.Ĭlick on the question mark icon displayed on the bottom right corner of any screen in Guestfolio to activate our help 'widget', which will allow you to search for guides and articles in our knowledge base or contact Guestfolio customer support. Guestfolio is packed full of tools and features designed to help you run your hotel and personalize the travel experience for your guests.
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